Customer Service

General Information

If you would like to place an order, please visit our Order Page.
Orders are filled and shipped on a first-come, first served basis and we can only pack & ship so many orders per day.
If we receive a large number of orders before your payment gets here, those orders will ship before yours does.
If we run out of an item while filling your order, we will typically delay shipment to you until our re-supply arrives.
Orders are generally processed in 3 to 14 days, however, If we are very busy (mainly in December and June, our busiest times of the year),
orders can take well over 2 weeks just to process. Keep this in mind if you are on a tight time schedule.
This is particularly prevalent during Science Fair Season, or other busy times of the year
such as holidays (prior to Christmas, prior to 4th of July), etc.

We do not sell anything illegal. Everything we offer for sale is legal to purchase & own in the United States.
We do not sell explosives. This includes Black Powder and Flash Powder.
We do not supply materials, or furnish knowledge to make explosives.
Because our products can be potentially hazardous in the wrong hands, we will occasionally terminate & refund orders if we feel you are juvenile posing as an adult, inexperienced with the materials ordered, or using our products to make any sort of explosive device.
All packages containing hazardous chemicals will require an adult signature on delivery.

Order Inquiry

If more than 14 days has gone by since we received your payment, and you haven't received your order, we'll certainly check on it for you.
However, if you placed your order in December or June/July (our busiest times of the year) order processing can take well over 2 weeks.
To check on an order, you must email us with the name and address the package was going to, your email address and phone number, the date the order was placed (very important), and last of all, how the order was paid for (money order, check, PayPal, etc).
We don't use PayPal transaction numbers - please do not email them to us - all orders are cataloged by the person's name and date of order..
Please don't send us an email like:
"This is Ron, I placed an order and I didn't get it yet, so let me know where it is"...
...don't expect us to be able to locate any information about your order without all your information.
Please direct all order inquiries (with all your information) to Customer Service at: sales@unitednuclear.com

Returns

Please pay close attention to what you are buying.

If you change you mind about an item you've purchased , we will gladly exchange it for another
item of equal value, minus your shipping charges. Shipping charges on exchanges are never refundable.

If you are planning to return an item, please contact us via phone or email for an RMA number.
All returns must be accompanied by a Return Material Authorization (RMA) number.

Chemicals can never be returned or exchanged - make sure you are purchasing the proper chemicals for
your application. If you have any doubts, please contact us.

We do not offer cash refunds - items returned may only be exchanged for other products, or store credit.
Any exchanges must be made within 7 days of receipt and require prior authorization via email or phone.



Defective / Missing Items

We all hate buying something new and receiving it broken of defective.
To prevent this, all mechanical & electrical items are thoroughly tested before shipping, and we package items as securely as possible.

If in the event a defective item did slip by our quality control, we will repair or replace it for free, and ship it to you at our expense.
Please test your new items upon arrival.

If you've found a defective item within 10 business days from the date of delivery, it will immediately be replaced or repaired,
and shipped at our expense back to you via standard USPS Priority Mail or ground UPS (depending on package weight).
Although very rare, if you did receive a defective item, please call or email us for an RMA number.
You will then have to ship the defective item back to us via standard USPS Priority Mail or ground UPS.
We will reimburse your shipping fees when we send you your replacement or repaired item back to you.

If you discover a missing item, you must report it to us within 3 business days of delivery.
All boxes are recorded on videodisc via overhead cameras while they are being packed.
This allows us to monitor how orders are being packaged by our workers, maintains quality control, and conveniently allows us to go back and see if the person filling the order left an item out.
These video recordings are only kept on file for a short time and then recorded over with new orders... so please check and see that your order is complete.
You have 3 days from the date your package is delivered to file a missing item claim. After this time, claims for missing items will cannot be honored.

 Contact Information

Email is generally the best way to contact us.
Due to a limited staff, we can only man the phone lines on Monday - Thursday, 10am to 5pm Mountain Time.
Although our research personnel are sometimes here, our retail sales office is closed Friday, Saturday & Sunday.